360 Direct Access

Craig Radford is a nationally recognized figure, renowned for his expertise as a business leader, motivational speaker, and co-founder of 360 Direct Access. Over the past 25 years, Craig has become a household name as one of the pioneers who shaped the telecommunications industry for the Deaf and hard of hearing community. While Craig has made a lasting impact by driving accessibility, developing a ground-breaking telehealth program, and creating extensive job opportunities for Deaf and hard of hearing individuals, he continues to create change through initiatives like the Direct Video Calling program, endorsed by the Federal Communications Commission (FCC). Furthermore, as Avodah’s Equity Partner, Craig is leading the newly formed accessibility business and strategizing ways for AI to profoundly impact the everyday lives of the Deaf and hard of hearing community. Craig’s work and leadership have been widely recognized with numerous accolades, including the Travelability Peoples Choice Award, Travelability Sharks Tank Top 3, Destinations International Top 4 Most Innovative, Tampa Bay Wave Top 15 Startups, Disability: IN Peoples Choice Winner, and Disability: IN Pitch Perfect Champion (out of over 500 Disability Owned Business Enterprises (DOBE). His company was also a Venture Atlanta Finalist, and 360 Direct Access has been certified by the FCC. Craig’s no-nonsense practical advice on diversity, equity, and inclusion in business has reached hundreds of thousands through diverse media channels, including Forbes, Business Insider, Sanctuary Magazine, CNN, and many others. A great communicator, Craig’s presence has lit up stages in front of audiences ranging from 50 to over 5,000 people, sharing the spotlight with several renowned visionaries. As a builder with an impressive portfolio of achievements, boasting his contributions to three successful business exits, including a record-breaking private equity acquisition valued at nearly $1 billion, Craig brings a distinctive blend of skills to the table. With his wealth of experience, he not only inspires but also ignites hope among aspiring leaders to unlock their full potential. When he is taking a break from reshaping our everyday lives, Craig loves attending his children’s sports games and events. Having been involved in sports his whole life as an athlete and coach, Craig has, alongside his coaching staff, helped lead the USA Deaflympics basketball team to gold in 2014 (Samsun, Turkey) and silver in 2015 (Taipei, Taiwan). He is currently the Executive Director for USA Deaf Basketball.

360 Direct Access

Vannessa LeBoss is the Chief Development Officer and co-founder at 360 Direct Video.

8x8

Prateek Ranganathan leads Product for 8x8s Microsoft integrations portfolio. Previously, he has held Product and leadership roles at Shopify and TELUS and has over a decade of experience in the technology space across Product, Engineering and Sales.

Advent Health

With nearly two decades of distinguished experience in the telecom and contact center domains, Michael Guerrero is a seasoned leader renowned for driving global technology transformations. Having been awarded a patent for Proximity-based Call termination, he has consistently been at the forefront of innovation and enhancing customer experiences worldwide.In his most recent role as Director of Cloud Telephony and CRM at AdventHealth, Michael Guerrero has leveraged his expertise to orchestrate strategic initiatives that optimize communication infrastructures and elevate CRM capabilities. Through his leadership, he has propelled AdventHealth towards digital preeminence, aligning technology advancements with organizational goals to deliver unparalleled patient care and operational efficiency.

AP2T Labs

Jesse Tuttle, also known as Hackah Jak, is a former world’s most wanted hacker who breached Fortune 500 companies, top universities, and foreign and domestic government and military systems. His exploits have been analyzed in university case studies, textbooks, and research projects, with media coverage spanning from New York to LA, across Europe, the Middle East, and Asia. • Jesse’s journey into hacking began in 1994 when he breached his high school network and became involved in the underground world of warez. By 1995, he had moved on to reverse engineering software, and by 1996, he was developing zero-day exploits, trading them within elite hacker communities. In 2000, he joined Hackweiser, a notorious hacker group, where he supplied exploits and participated in high-profile web defacements. In 2001, Jesse became a central figure in the First Hacker World War and later organized the second Cyber War against al-Qaeda following 9/11. In a shocking revelation after his arrest in 2003, it was uncovered that Jesse had been working as an intelligence asset for the FBI since 2001. His work included intelligence gathering during 9/11, hacking and securing sensitive systems, and even hacking and taking down a global human trafficking network. • Today, Jesse is the Chief Hacking Officer and Ethical Threat Actor™ at AP2T Labs™, a Cyber Threat Research and Training™ company, where he leverages his deep knowledge of hacking and cybersecurity to educate and prepare organizations against real-world cyber threats. He also provides consulting, training, and strategic guidance to businesses ranging from startups to Fortune 500 enterprises. • Hackah Jak featured on the PodCast, Modem Mischief. https://www.modemmischief.com/episodes/bonus-hackweiser • Connect with Jesse on LinkedIn. https://www.linkedin.com/in/jessetuttle/ • Jesse will be available at Booth #2056 AP2T Labs™`

AP2T Labs

Reesë Bess Tuttle is a Cyber Threat Researcher whose extraordinary journey in technology began under the mentorship of her father, a renowned former Black Hat hacker. • By the age of 19, she had earned five college degrees in science and technology, alongside multiple cybersecurity certifications. Her professional career includes internship roles at Fortune 100 companies such as Kroger IT and General Electric, where she specialized in IT product development, secure cloud DevOps, and cybersecurity. She also contributed to encryption and compliance projects at financial firms. She has been featured in a Freelancer.com success story about her work as a member of the Freelancer Preferred Team. • Beyond her technical achievements, Reesë has been celebrated for her leadership and innovation. She has secured multiple hackathon victories, received the U.S. Presidential Volunteer Service Award for her nonprofit technology initiatives, and held leadership roles within INTERalliance—a nonprofit connecting companies with talented tech youth and hosting TechOlympics, one of the nation’s largest youth-run tech conferences. • A true multidisciplinary talent, Reesë is also a skilled violinist, a black belt in mixed martial arts, and a classic car enthusiast who restored and rewired a 1974 Volkswagen Super Beetle. • Today, Reesë is the Co-Founder and Threat Researcher at her cybersecurity startup AP2T Labs™, a Cyber Threat Research and Training™ company, where she leverages her expertise in threat analysis, advanced research, and real-world simulations to address today’s most pressing cyber threats. Additionally, she serves as Secretary for IEEE SA P1947 Standards for Quantum Cybersecurity Framework. • Connect with Reesë on LinkedIn. https://www.linkedin.com/in/reesebess/ • Reesë will be available at Booth #2056 AP2T Labs™

AVANT

Stephen Semmelroth is driving the channel’s vision for Cloud and Cyber Resilience. At AVANT, he is responsible for driving strategic growth in advanced solutions and maximizing the Trusted Advisor’s capability to capture meaningful revenue. Stephens perspective has been shaped through crucibles like West Point, leading soldiers in war zones, waking up paralyzed and learning to walk again, founding and selling a company, and forging next generation channel programs. An experienced keynote speaker, podcast host, and dedicated mentor, Stephen influences the next generation of business and technology leaders, ensuring a lasting impact on the tech industry.

AWS

Santhosh is a results-oriented Senior Software Architect with over 18 years of experience leadingand delivering innovative software solutions for enterprises specializing in nancial institutionsand cloud migration.Over the last decade Santhosh has worked with several leading Financial Institutions such as JPMorgan Chase, Fidelity and Visa, helping their teams accelerate their journey to Cloud andmodernizing their application stacks while adhering to the strict security requirements andregulatory guidelines.He specializes in application modernization and cloud native architectures with a keen interest inachieving cost eciency through innovative use of cloud native and managed services.With a penchant for AI and ML, he has spearheaded multiple innovative solutions on adoptingGenerative AI models and tools for real world solutions while ensuring the solutions are builtresponsibly and in a secure manner.

Bandwidth

CBTS

Cognigy

Hardy brings over two decades of experience in the Contact Center and Unified Communications software space to Cognigy. Previously, Hardy has held senior leadership positions with leading public and emerging private companies including Avaya, Intradiem and AVST. His areas of expertise include business and corporate development, strategy and business scaling and transformation.

Crexendo

Patrick Jean is a forward-thinking technology leader with over a decade of experiencedriving innovation in cloud communications, AI, and automation. As the Director of SalesEngineering at Crexendo, he helps businesses navigate the rapidly evolving UCaaS andCCaaS landscape, leveraging cutting-edge technology to enhance communication, elevatecustomer experiences, and optimize operations.With a unique blend of deep technical expertise and strategic problem-solving, Patrickexcels at bridging the gap between complex technology and real-world businessapplications. His passion for AI-driven automation and next-generation communicationsolutions makes him a key industry voice, guiding organizations toward smarter, moreefficient digital transformation.

Deepgram

Since joining Deepgram in 2020, Lauren Sypniewski has been tackling the complexity of conversational speech, aligning data labels and insights with the needs of machine learning models. With a unique background in communication and academia, she thrives at the intersection of messy voice data and technical application, combining creative problem-solving with the scaling of global labeling processes to drive success in data-driven environments. Lauren holds an MFA in Writing from Emerson College and is based in Deepgrams Ann Arbor, Michigan office.

ECI

Fireflies.ai

Krish Ramineni is the Co-Founder and CEO of Fireflies.ai, an AI meeting assistant that transcribes, summarizes, and analyzes meetings. Named on the Forbes 30 Under 30 list, Krish was one of the youngest Product Managers at Microsoft, leading projects in customer voice. Fireflies is used by millions of users including those inside 75% of Fortune 500. Krish is an active angel investor in AI startups like Perplexity.

Five9

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. In thisrole, he is responsible for the engineering and operational teams building out Five9’sGenius AI portfolio, in addition to direct the overall technology evolution of Five9’splatform. Jonathan has dedicated his thirty-year career to transforming thetelecommunications industry. First, from hardware to software, then software to cloud,and now, cloud to AI. He is well-known for his authorship of the SIP protocol, which isthe foundation for modern IP-based telecommunications.Prior to Five9, Jonathan was CTO for the Collaboration Technology Group (CTG) atCisco Systems, and before that, Chief Technology Strategist at Skype. He received hisbachelors and masters degrees from MIT and holds a PhD in electrical engineeringfrom Columbia University.In 2002 he was named one of the most innovative young technologists in the world byTechnology Review magazine. He also was named a Top Supergeek by CRN andwon a Pulver Von Pioneer award for contributions to the VoIP industry. In 2015 he waspresented with the Ohio University Strowger Award for transformational innovation inthe Telecommunications industry.

IBM

IgniteTech

Eric Vaughan, CEO of IgniteTech and GFI Software, is a visionary leader at the forefront of the AI revolution. With over 30 years of experience in the technology industry, Vaughan has founded and led three software companies, demonstrating a deep understanding of the transformative power of technology. In recent years, Vaughan has become a vocal advocate for AI-first thinking, recognizing the urgency of this paradigm shift for businesses. He believes that AI is not just an exciting development but a necessity for companies to remain relevant in the rapidly evolving technological landscape. His passion for AI is not driven by mere excitement but by a deep-seated belief that if businesses do not adapt, they risk being left behind. Vaughans commitment to AI transformation is evident in his bold initiative of AI Mondays, where the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. This initiative is a testament to his belief in the transformative power of AI and his commitment to driving its adoption within his companies. Vaughans journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. His leadership and vision have positioned IgniteTech and GFI Software at the vanguard of the AI revolution, demonstrating the potential of AI to transform businesses and industries.

IgniteTech

IgniteTech’s Chief Product Ocer, Thibault Bridel-Bertomeu, brings a unique blend of AI theoretical expertise, proven leadership in software team management, and entrepreneurial success as a founder of a SpaceTech start-up. With a Ph.D. in Applied Mathematics, his transition into the tech industry embodies a rare fusion of deep technical knowledge and practical application in cutting-edge software solutions. Thibaults visionary approach is further evidenced by his pivotal role in founding Re CAE, where he steered the development of autonomous space navigation technologies, demonstrating not only his innovative spirit but also his ability to lead complex projects from conception through to market delivery. His four years working with the French military as a software team leader and architect have imbued Thibault with a robust understanding of the strategic implications of technology in high-stakes environments. At IgniteTech, Thibaults leadership style, characterized by agility, foresight, and an unwavering commitment to product excellence, positions him uniquely to drive the companys product strategy forward. His work transcends traditional boundaries, merging theoretical insights with practical applications to shape the future of IT solutions. https://www.linkedin.com/in/thibaultbridel/

infobip

Chris Radanovic is the Product Marketing Director at Infobip, a leader in globalcommunications. With deep expertise in marketing cutting-edge communicationchannels, Chris leads and orchestrates a team of PMMs who manage voice, messaging,and other channels to deliver a holistic, omnichannel approach.He is highly skilled in crafting innovative go-to-market strategies, integrating AI, messaging,and calling technologies to drive customer engagement and brand growth. By leveragingdata-driven insights and fostering cross-functional collaboration, Chris ensures impactfulproduct launches and seamless customer experiences.As a panelist for “Branding Calling & Messaging: Reach Out to Customers withConfidence,” Chris shares his expertise on leveraging integrated communicationstrategies to enhance customer relationships, build trust, and succeed in a competitivelandscape.

IntelePeer

Frank is the President and Chief Executive Officer at IntelePeer. He has been a guiding force in driving the company’s growth and achieving its mission to become a dominant force in the AI-driven Communications Automation Platforms market. With IntelePeer’s platform, businesses can solve for the automation needs of both the enterprise contact center as well as the specific needs of regional and local offices. The Company’s platform lowers the cost of doing business while improving customer experience and accelerating ROI. Frank founded and grew CommTech Corporation between 1990 and 2001 to be an early leader in the communications software sector before selling the company to ADC, a leading provider of broadband solutions for the telecommunications industry, for $178 million. Prior to founding CommTech, he worked at AT&T Bell Laboratories as the lead data communications architect for a $1.4B winning bid to the IRS.? Frank received a Bachelor of Science in Computer Science and a Master of Science in Management from Stevens Institute of Technology and participated in the Wharton Executive Management Program at the University of Pennsylvania. He was also selected as a QuantumShift’s Top Entrepreneurs in America for 2017 by KPMG’s Private Markets Group and the University of Michigan’s Ross School of Business.

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience. He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review. In January 2023, Jon was named as a Top 100 United Comms Influencers 2023, and in 2022, was included in “16 UCaaS influencers to Follow”, “16 Hybrid Work Influencers to Follow” and “16 CCaaS Influencers to Follow”. In December 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”; also in 2021, Jon was included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”. During 2020, Jon was named a “Top 100 Unified Comms Influencer”, and a “Top 10 CX Contact Center Influencer You Need to Follow”; in 2019 a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”; and in 2018, Jon was included in a listing of “Top 10 Telecoms Influencers”, and “TOP VoIP Bloggers to Follow”. Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Before that, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008. As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Channel Partners, Cloud Conventions, SCTC and others. Additionally, Jon is a UC Expert with BCStrategies, is a long-serving Council Member with the Gerson Lehrman Group, and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Board member for UCX USA.

Jabra

With over 20 years of experience in providing voice and networking solutions at anenterprise level, Vern Fernandez provides thought leadership in audio, video and othercommunication devices and their role with hybrid work environments, contact centers,customer experiences, artificial intelligence and the future of work. He has been atJabra for 12 years and is a Senior Manager of Strategic Alliances for many of Jabra’sglobal partners.

Kaseya

Fred Voccola is the Co-Founder and Vice Chairman of the Board of Directors for Kaseya, the leading global provider of AI-powered cybersecurity and IT management software for managed service providers (MSPs) and small to mid-size businesses (SMBs). Prior to becoming the Vice Chairman of the Board of Directors, Fred Voccola served as Kaseya’s Co-Founder and CEO leading the company to record growth over ten years of excellence. Before Kaseya, Mr. Voccola served as president and general manager of Yodle’s Brand Networks Division, providing digital and market automation solutions to small and medium businesses. In 2016, Yodle successfully was sold to Web.com (NASDAQ: Web). Prior to that, Mr. Voccola was president of Nolio, Inc., a devops SaaS company, where he drove 100% year-over-year growth and successfully sold the business to CA Technologies. Mr. Voccola also co-founded and served as president and CEO of Trust Technology Corp., where he drove significant growth over three years prior to the company’s sale to FGI Global. Earlier in his career, Mr. Voccola co-founded and served as COO of Identify Software, substantially growing the business during his five-year tenure, culminating in a sale to BMC Software. He then served as vice president of worldwide sales and services at BMC Software. In addition, Mr. Voccola has held various management and executive roles at Intira (acquired by Divine Systems) and Prism Solutions (acquired by Ardent Software/Informix/IBM). Mr. Voccola holds a Bachelor of Science in Finance from the Carroll School of Management at Boston College.

Kellanova

Brandel Kremer is a seasoned leader with over 18 years of experience driving innovation and aligning technology solutions with business objectives across global organizations. She has a proven track record of executing large-scale projects, including leading four successful Managed Service Provider (MSP) transitions, most recently managing a $4 million transition that streamlined service delivery and enhanced operational efficiency. Brandel has demonstrated expertise in SAP data operations, cybersecurity, cloud infrastructure, and process automation, leveraging tools a variety of state of the art technology tools to deliver a multitude of impactful global projects. Her leadership is underscored by a commitment to fostering collaboration, driving strategic initiatives, and delivering measurable results that support long-term business goals. Brandels dedication to excellence data analytical approach to problem solving has consistently positioned her as a trusted partner in large scale transitions. Beyond her professional achievements, Brandel is an advocate for Foster Care in Michigan; and has been a dedicated foster care parent liaison for nearly a decade.

Kore.ai

Metrigy

Ellyn manages Digital and Content Marketing at Metrigy, as well as content deliverable style. In this role she is responsible for graphic design for Metrigy’s web site, reports, and collateral. She also designs web content and client e-books. She also assists in client and project management, travel planning and day-to-day operations. In her free time, she enjoys singing and playing piano. Ellyn is a graduate from the University of Illinois at Urbana-Champaign with a Bachelor’s of Science in Advertising and a minor in Public Relations.

Metrigy

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors. Robin leads Metrigy’s Digital Transformation and Digital Customer Experience research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC. She is a sought-after speaker at conferences and trade shows, presenting at events such as Enterprise Connect, ICMI, IDG’s FutureIT, Interop, Mobile Business Expo, and CeBit. She also writes a blog for No Jitter. Additional entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification and general contracting business in Illinois. She also served as president and treasurer of Living Hope Lutheran Church, led youth mission trips, and ran successful fundraisers for children’s cancer research. She serves on the University of Illinois College of Media Advisory Council, as well. Before starting Metrigy, Robin was President and Co-Founder of Nemertes Research. Prior to that, she shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. She also served in a variety of capacities at Data Communications and CommunicationsWeek magazines, where she helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. In addition to publishing hundreds of research reports, she has won several prestigious awards for her in-depth analyses of business-technology issues. Ms. Gareiss also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. She earned a bachelor of science degree in journalism from the University of Illinois.

NICE

Elizabeth Tobey is the Vice President of Marketing at NICE. Previously, she held leadership roles spanning marketing, communications, community, and CX departments at video game, social media, and cloud platform technology companies in both the B2C and B2B spaces. Over the course of her career, she has focused on identifying new and effective ways to create meaningful dialogue between a brand and its customers, and on developing products and programs that are built on relationships, outcomes, and impact.

Numeracle

Founder & CEO of Numeracle, Rebekah Johnson is the industry’s leading expert in

Oracle

As Director of Product Marketing, Mr Tait is driving the market strategy and tactics for Security, Edge, Networks, Cloud, and AI in Communications. Prior to Oracle, Mr Tait was the director for Global Telecom Markets at BEA and founded the JAIN initiative defining Java™ technology for communications at Sun. He organized international standards, community, and user group meetings for creating standards and driving the communications market toward standard based interfaces, platforms, and protocols.

PDI Security/Network Solutions

Amir Ahmed is a Sales Engineer at PDI Technologies, specializing in cybersecurity and network solutions. With over 20 years of experience providing enterprise-level security and networking solutions, he has been instrumental in delivering innovative security solutions across various industries. At PDI Technologies, Amir focuses on integrating human expertise with advanced AI to provide comprehensive protection across entire security ecosystems. He is passionate about helping organizations enhance their security posture through real-time threat detection, AI-powered automation, and unified visibility across their tech stacks. You’ll often find him at cybersecurity and networking events, doing what he loves—engaging with industry professionals, discussing PDI’s innovative cybersecurity platform, and demonstrating its real-time threat detection and response capabilities.

PDI Technologies

Ribbon Communications

RingCentral

Andy Watson is the Senior Product Marketing Manager for RingCentrals CX portfolio. Prior to joining RingCentral, he held UCaaS and CCaaS Product Marketing roles at Broadvoice and Mavenir. Additionally, he has extensive telecom experience with Nortel Networks, Ericsson, and GENBAND (now Ribbon Communications), serving in various roles in Technical Documentation, Program Management, and New Product Introduction.

Solid Rock

Juanita Coley is best known as the “Contact Center Whisperer” the CEO and Founder of Solid Rock Consulting. Solid Rock Consulting is a workforce management consulting firm. We are the people brands call to elevate and scale their customer experience.From teen mom to tech maven, Mrs. Corporate America 2022, Most Influential Tech Advisor and 2022 Top 25 Thought Leader. Juanita and her team of consultants has a global presence spanning the US, Canada, and EMEA markets.Juanita has worked with some of the leading tech brands like Google, Zoom, Five9, NICE etc. While Juanita has had an impressive career she’s just getting started. Her mission is to impact a million women & minorities making careers in Tech more visible and accessible, while having a transformative impact on the customer experience industry.

UJET

Verint

Jason Valdina is an accomplished customer experience professional and is the Senior Director of Go To Market Strategy at Verint, a CX Automation software solutions provider based in New York. Jasons 20+ years of experience as a customer engagement leader has seen him develop solutions around every customer communication channel, from email, live chat and telephony to public social media and private messaging channels like SMS and WhatsApp. Mr. Valdina has received contact center industry recognition for product and CX innovation including a Webbie Award, a Digiday Technology Award and The Shorty Award.

Vonage

Adam Weir is a Senior Product Marketing Manager at Vonage. In his role he develops go-to-market strategies to promote and grow Vonages vast suite of communication and network API solutions, with a focus on Vonage’s fraud protection solutions.Weir has more than 15 years of broad marketing experience, working previously in the financial services, information technology, and staffing industries. He currently lives in the Orlando, FL area, where he enjoys spending quality time with his family and friends at local beaches and theme parks.

Warner Telecom

Zoom Video Communications

With nearly two decades in the IT industry, Leo Boulton is Head of Product SolutionsIndustry Marketing at Zoom. His team crafts the stories behind Zoom solutions,launches new products, and develops strategies to help organizations maximize thevalue of Zoom innovative technologies. He lives in South Florida with his wife andfour children

Metrigy

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors. Robin leads Metrigy’s Digital Transformation and Digital Customer Experience research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC. She is a sought-after speaker at conferences and trade shows, presenting at events such as Enterprise Connect, ICMI, IDG’s FutureIT, Interop, Mobile Business Expo, and CeBit. She also writes a blog for No Jitter. Additional entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification and general contracting business in Illinois. She also served as president and treasurer of Living Hope Lutheran Church, led youth mission trips, and ran successful fundraisers for children’s cancer research. She serves on the University of Illinois College of Media Advisory Council, as well. Before starting Metrigy, Robin was President and Co-Founder of Nemertes Research. Prior to that, she shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. She also served in a variety of capacities at Data Communications and CommunicationsWeek magazines, where she helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. In addition to publishing hundreds of research reports, she has won several prestigious awards for her in-depth analyses of business-technology issues. Ms. Gareiss also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. She earned a bachelor of science degree in journalism from the University of Illinois.

Metrigy

In her role at Metrigy, Beth Schultz conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content and research agenda. With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace. Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site. While with Informa Tech, Beth also oversaw the development, launch, and management of WorkSpace Connect, a multidisciplinary media site providing thought leadership for IT, HR, and facilities/real estate managers responsible for creating collaborative, connected workplaces. Over the years, Beth has worked at a number of other technology news organizations, including All Analytics, Network World, CommunicationsWeek, and Telephony Magazine. In these positions, she has earned more than a dozen national and regional editorial excellence awards from American Business Media, American Society of Business Press Editors, Folio.net, and others. Beth has a bachelor’s degree in journalism from the University of Illinois, Urbana-Champaign, and lives in Chicago.

Telarus

Jason Kaufman is currently a hybrid Cybersecurity Solutions Architect and Senior Field Solutions Engineer for Telarus, a Technology Solutions Broker. He has consulted with hundreds of companies of all sizes in various technology verticals including Contact Center, Network Design, IoT, Cloud, and Cybersecurity. Jason started his career as a Strategic Sales Engineer in the Unified Communication and Contact Center space where he designed the larger and more complex deployments for Star2Star Communications. He worked his way through the ranks from managing a Technical Account Management team to building and optimizing Support, Implementation, and DevOps teams for a Desktop as a Service organization before running the Operations absorbing the SDLC and Finops practices. As a Solutions Architect/Engineer, Jason has obtained his Azure Solutions Architect Expert and AWS Solutions Architect Associate certifications as well as a CISSP, CCSP, and CISM in Cybersecurity. He also holds over 110 other industry certifications expanding across the business technology stack. Jason is also a member of the Infragards Tampa, FL chapter.