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Keynote Speakers

Thanks to everyone who participated in Future of CX Expo 2025. - Updated information for Future of CX Expo 2026 is being added to the site daily. Check back frequently.

Until then, check out the details from Future of CX Expo 2025 below.

Florida 2025 Speakers

Eric Vaughan

CEO,
IgniteTech

Tuesday, 2/11/25
12:45pm
Floridian Ballroom, 3rd Floor

IgniteTech

Eric Vaughan, CEO of IgniteTech and GFI Software, is a visionary leader at the forefront of the AI revolution. With over 30 years of experience in the technology industry, Vaughan has founded and led three software companies, demonstrating a deep understanding of the transformative power of technology. In recent years, Vaughan has become a vocal advocate for AI-first thinking, recognizing the urgency of this paradigm shift for businesses. He believes that AI is not just an exciting development but a necessity for companies to remain relevant in the rapidly evolving technological landscape. His passion for AI is not driven by mere excitement but by a deep-seated belief that if businesses do not adapt, they risk being left behind. Vaughans commitment to AI transformation is evident in his bold initiative of AI Mondays, where the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. This initiative is a testament to his belief in the transformative power of AI and his commitment to driving its adoption within his companies. Vaughans journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. His leadership and vision have positioned IgniteTech and GFI Software at the vanguard of the AI revolution, demonstrating the potential of AI to transform businesses and industries.

Session(s):

Santhosh Srinivasan

Sr Cloud Architect,
AWS

Wednesday, 2/12/25
1:30pm
Floridian Ballroom, 3rd Floor

AWS

Santhosh is a results-oriented Senior Software Architect with over 18 years of experience leadingand delivering innovative software solutions for enterprises specializing in nancial institutionsand cloud migration.Over the last decade Santhosh has worked with several leading Financial Institutions such as JPMorgan Chase, Fidelity and Visa, helping their teams accelerate their journey to Cloud andmodernizing their application stacks while adhering to the strict security requirements andregulatory guidelines.He specializes in application modernization and cloud native architectures with a keen interest inachieving cost eciency through innovative use of cloud native and managed services.With a penchant for AI and ML, he has spearheaded multiple innovative solutions on adoptingGenerative AI models and tools for real world solutions while ensuring the solutions are builtresponsibly and in a secure manner.

Session(s):

Brandel Kremer

Director,
Kellanova

Wednesday, 2/12/25
2:00pm
Floridian Ballroom, 3rd Floor

Kellanova

Brandel Kremer is a seasoned leader with over 18 years of experience driving innovation and aligning technology solutions with business objectives across global organizations. She has a proven track record of executing large-scale projects, including leading four successful Managed Service Provider (MSP) transitions, most recently managing a $4 million transition that streamlined service delivery and enhanced operational efficiency. Brandel has demonstrated expertise in SAP data operations, cybersecurity, cloud infrastructure, and process automation, leveraging tools a variety of state of the art technology tools to deliver a multitude of impactful global projects. Her leadership is underscored by a commitment to fostering collaboration, driving strategic initiatives, and delivering measurable results that support long-term business goals. Brandels dedication to excellence data analytical approach to problem solving has consistently positioned her as a trusted partner in large scale transitions. Beyond her professional achievements, Brandel is an advocate for Foster Care in Michigan; and has been a dedicated foster care parent liaison for nearly a decade.

Session(s):

Fred Voccola

Vice Chairman,
Kaseya

Wednesday, 2/12/25
2:30pm
Floridian Ballroom, 3rd Floor

Kaseya

Fred Voccola is the Co-Founder and Vice Chairman of the Board of Directors for Kaseya, the leading global provider of AI-powered cybersecurity and IT management software for managed service providers (MSPs) and small to mid-size businesses (SMBs). Prior to becoming the Vice Chairman of the Board of Directors, Fred Voccola served as Kaseya’s Co-Founder and CEO leading the company to record growth over ten years of excellence. Before Kaseya, Mr. Voccola served as president and general manager of Yodle’s Brand Networks Division, providing digital and market automation solutions to small and medium businesses. In 2016, Yodle successfully was sold to Web.com (NASDAQ: Web). Prior to that, Mr. Voccola was president of Nolio, Inc., a devops SaaS company, where he drove 100% year-over-year growth and successfully sold the business to CA Technologies. Mr. Voccola also co-founded and served as president and CEO of Trust Technology Corp., where he drove significant growth over three years prior to the company’s sale to FGI Global. Earlier in his career, Mr. Voccola co-founded and served as COO of Identify Software, substantially growing the business during his five-year tenure, culminating in a sale to BMC Software. He then served as vice president of worldwide sales and services at BMC Software. In addition, Mr. Voccola has held various management and executive roles at Intira (acquired by Divine Systems) and Prism Solutions (acquired by Ardent Software/Informix/IBM). Mr. Voccola holds a Bachelor of Science in Finance from the Carroll School of Management at Boston College.

Session(s):

Stephen Semmelroth

VP Cyber Resilience,
AVANT

Thursday, 2/13/25
9:00am
Floridian Ballroom, 3rd Floor

AVANT

Stephen Semmelroth is driving the channel’s vision for Cloud and Cyber Resilience. At AVANT, he is responsible for driving strategic growth in advanced solutions and maximizing the Trusted Advisor’s capability to capture meaningful revenue. Stephens perspective has been shaped through crucibles like West Point, leading soldiers in war zones, waking up paralyzed and learning to walk again, founding and selling a company, and forging next generation channel programs. An experienced keynote speaker, podcast host, and dedicated mentor, Stephen influences the next generation of business and technology leaders, ensuring a lasting impact on the tech industry.

Session(s):

Jesse Tuttle

Co-founder, Chief Hacking Officer, Threat Specialist,
AP2T Labs

Thursday, 2/13/25
9:30am
Floridian Ballroom, 3rd Floor

AP2T Labs

Jesse Tuttle, also known as Hackah Jak, is a former world’s most wanted hacker who breached Fortune 500 companies, top universities, and foreign and domestic government and military systems. His exploits have been analyzed in university case studies, textbooks, and research projects, with media coverage spanning from New York to LA, across Europe, the Middle East, and Asia. • Jesse’s journey into hacking began in 1994 when he breached his high school network and became involved in the underground world of warez. By 1995, he had moved on to reverse engineering software, and by 1996, he was developing zero-day exploits, trading them within elite hacker communities. In 2000, he joined Hackweiser, a notorious hacker group, where he supplied exploits and participated in high-profile web defacements. In 2001, Jesse became a central figure in the First Hacker World War and later organized the second Cyber War against al-Qaeda following 9/11. In a shocking revelation after his arrest in 2003, it was uncovered that Jesse had been working as an intelligence asset for the FBI since 2001. His work included intelligence gathering during 9/11, hacking and securing sensitive systems, and even hacking and taking down a global human trafficking network. • Today, Jesse is the Chief Hacking Officer and Ethical Threat Actor™ at AP2T Labs™, a Cyber Threat Research and Training™ company, where he leverages his deep knowledge of hacking and cybersecurity to educate and prepare organizations against real-world cyber threats. He also provides consulting, training, and strategic guidance to businesses ranging from startups to Fortune 500 enterprises. • Hackah Jak featured on the PodCast, Modem Mischief. https://www.modemmischief.com/episodes/bonus-hackweiser • Connect with Jesse on LinkedIn. https://www.linkedin.com/in/jessetuttle/ • Jesse will be available at Booth #2056 AP2T Labs™`

Session(s):

Reese Bess

Founder, President, Threat Researcher,
AP2T Labs

Thursday, 2/13/25
9:30am
Floridian Ballroom, 3rd Floor

AP2T Labs

Reesë Bess Tuttle is a Cyber Threat Researcher whose extraordinary journey in technology began under the mentorship of her father, a renowned former Black Hat hacker. • By the age of 19, she had earned five college degrees in science and technology, alongside multiple cybersecurity certifications. Her professional career includes internship roles at Fortune 100 companies such as Kroger IT and General Electric, where she specialized in IT product development, secure cloud DevOps, and cybersecurity. She also contributed to encryption and compliance projects at financial firms. She has been featured in a Freelancer.com success story about her work as a member of the Freelancer Preferred Team. • Beyond her technical achievements, Reesë has been celebrated for her leadership and innovation. She has secured multiple hackathon victories, received the U.S. Presidential Volunteer Service Award for her nonprofit technology initiatives, and held leadership roles within INTERalliance—a nonprofit connecting companies with talented tech youth and hosting TechOlympics, one of the nation’s largest youth-run tech conferences. • A true multidisciplinary talent, Reesë is also a skilled violinist, a black belt in mixed martial arts, and a classic car enthusiast who restored and rewired a 1974 Volkswagen Super Beetle. • Today, Reesë is the Co-Founder and Threat Researcher at her cybersecurity startup AP2T Labs™, a Cyber Threat Research and Training™ company, where she leverages her expertise in threat analysis, advanced research, and real-world simulations to address today’s most pressing cyber threats. Additionally, she serves as Secretary for IEEE SA P1947 Standards for Quantum Cybersecurity Framework. • Connect with Reesë on LinkedIn. https://www.linkedin.com/in/reesebess/ • Reesë will be available at Booth #2056 AP2T Labs™

Session(s):

Darrin Nelson

IBM Ecosystem Leader, Partner Recruitment & Activation, Americas,
IBM

Thursday, 2/13/25
10:00am
Floridian Ballroom, 3rd Floor

Tim Joos

COO & Treasurer,
Warner Telecom

Thursday, 2/13/25
10:30am
Floridian Ballroom, 3rd Floor

Juluis Damato

Director, Microsoft Modern Work & AI Solutions,
ECI

Thursday, 2/13/25
10:30am
Floridian Ballroom, 3rd Floor

Patrick Jean

Director of Sales Engineering,
Crexendo

Thursday, 2/13/25
10:30am
Floridian Ballroom, 3rd Floor

Crexendo

Patrick Jean is a forward-thinking technology leader with over a decade of experiencedriving innovation in cloud communications, AI, and automation. As the Director of SalesEngineering at Crexendo, he helps businesses navigate the rapidly evolving UCaaS andCCaaS landscape, leveraging cutting-edge technology to enhance communication, elevatecustomer experiences, and optimize operations.With a unique blend of deep technical expertise and strategic problem-solving, Patrickexcels at bridging the gap between complex technology and real-world businessapplications. His passion for AI-driven automation and next-generation communicationsolutions makes him a key industry voice, guiding organizations toward smarter, moreefficient digital transformation.

Session(s):

Matt Douglass

Sr. Director of Solutions Engineering,
CBTS

Thursday, 2/13/25
10:30am
Floridian Ballroom, 3rd Floor




Moderator List

Jason Kaufman (Moderator)

Solutions Architect, Telarus

Telarus

Jason Kaufman is currently a hybrid Cybersecurity Solutions Architect and Senior Field Solutions Engineer for Telarus, a Technology Solutions Broker. He has consulted with hundreds of companies of all sizes in various technology verticals including Contact Center, Network Design, IoT, Cloud, and Cybersecurity. Jason started his career as a Strategic Sales Engineer in the Unified Communication and Contact Center space where he designed the larger and more complex deployments for Star2Star Communications. He worked his way through the ranks from managing a Technical Account Management team to building and optimizing Support, Implementation, and DevOps teams for a Desktop as a Service organization before running the Operations absorbing the SDLC and Finops practices. As a Solutions Architect/Engineer, Jason has obtained his Azure Solutions Architect Expert and AWS Solutions Architect Associate certifications as well as a CISSP, CCSP, and CISM in Cybersecurity. He also holds over 110 other industry certifications expanding across the business technology stack. Jason is also a member of the Infragards Tampa, FL chapter.

Session(s):

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